Refund & Cancellation Policy

Last updated: 29 October 2026

We want you to buy with confidence, and we also need to protect the time we commit to your project. This policy explains how refunds and cancellations work.

  • Cancellation and refund requests must be sent in writing within 48 hours of project signup or online checkout.
  • No refund is given once the project has started.
  • Requests made by phone, chat or social media are not valid. Please email us.

1. The 48-hour window

To cancel or ask for a refund, email [email protected] within 48 hours of project signup or online checkout. Include your name, the email used at checkout, and your order number. The time of your email is the time of your request.

2. When a project has started

A project is considered started once we have begun any work on it. This includes kickoff calls, onboarding, discovery, research, planning, design, development, setup, account access or content production. Once a project has started, no refund is available, even if you are still inside the 48-hour window.

3. If your request is approved

If you ask in writing inside the 48-hour window and the project has not started, we will cancel the order and refund the amount paid to your original payment method. Refunds usually reach your account within 5 to 10 business days, depending on your bank or card provider.

4. The 50% payment option

If you paid 50% at signup, the same rules apply to that payment. Once the project has started, the 50% already paid is not refundable. The remaining 50% is due on completion as set out in our Terms & Conditions.

5. Monthly services

The 48-hour rule applies to your first payment. After that, you can cancel at any time by giving us written notice before your next billing date, and you will not be charged again. We do not give refunds or part-month credits for a month that has already started.

6. After delivery

Because our work is digital and delivered to you, we do not offer refunds on work that has been delivered. If something does not match the agreed scope, tell us in writing and we will fix it.

7. If we cannot deliver

If we are unable to start or complete a project for reasons on our side, we will refund the portion of your payment for work not delivered.

8. Payment disputes

If you have a concern about a charge, please contact us first at [email protected]. We will respond as quickly as we can and work with you to resolve it.